Returns & Refunds

We want you to be completely satisfied with your Forge purchase. If you're not happy with your product, you may return it within 30 days of delivery for a full refund or exchange, provided the item meets our return conditions below.

To be eligible for a return, items must be:

• In their original, unused condition with no signs of wear or damage.

• In the original packaging, including all accessories, charging cables, and documentation.

• Accompanied by proof of purchase (order confirmation email or receipt).

Items that have been damaged through misuse, accidental damage, or normal wear and tear are not eligible for return under this policy. However, your rights under the Australian Consumer Law still apply.

To start a return, please follow these steps:

Step 1: Email us at [email protected] with your order number and reason for return.

Step 2: We'll respond within 1 business day with a return authorisation and shipping instructions.

Step 3: Ship the item back to us using the provided instructions. We recommend using a tracked shipping service.

Step 4: Once we receive and inspect the item, we'll process your refund within 5–7 business days.

Refunds will be issued to the original payment method used at checkout. Please allow 5–7 business days for the refund to appear on your statement after we've processed it. Shipping costs for the original order are non-refundable unless the return is due to a defect or error on our part.

If you'd like to exchange your product for a different variant (e.g., a different colour or size), please contact us at [email protected]. Exchanges are subject to availability.

If you receive a faulty or damaged product, please contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Pre-orders may be cancelled for a full refund at any time before the product ships. Once the product has shipped, the standard 30-day return policy applies.

For return enquiries, please contact us:

Forge Technologies Pty Ltd
Keysborough, Victoria 3173
Email: [email protected]
Response time: Within 1 business day